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ISO 21001:2018

Quality Management Systems

Get the ISO 21001:2018 quality management certification to strengthen your institution’s brand name. Attract more students with professional help from Blue Wolf to meet all the requirements of ISO 21001. Raise your free quotation now!

What is ISO 21001:2018?

ISO 21001 belongs to the global quality management system change. It is designed to standardize and effectuate the education management system. The aim is to increase the satisfaction level of the learners by meeting their educational needs. ISO 21001 is a strategic tool that helps to implement effective practices in schools, colleges, universities, varied educational organizations, and training providers. The standard is fundamentally a quality control benchmark and belongs to the ISO 9001 house. To ensure that the highest standard of educational benefits is being served to the students, every institution or provider needs this certification.
As an independent measure of the quality of the education provider, ISO 21001 detects any kind of racism or discrimination based on gender, social and financial standards and physical disability in the education system. The certification aims to elevate the interaction among the academies, the learners, and the interested parties. By getting the accreditation, a company earns the confidence of increasing learners’ loyalty towards the brand. Institutions are obliged to provide educational services efficiently so that the students can explore and optimize their individual creative potentials. ISO 21001 makes the process easy for faculty members.
ISO 21001 like any other quality management system standard is industry-specific and cannot be applied to any business sector. Only educational service providers (any kind) should accomplish the benchmark.

What are the benefits of ISO 21001?

1. Quality Management - ISO 21001 provides the most relevant tools for designing and producing educational services as per students’ requirements. A holistic guideline is provided to maintain the quality of the process of designing and delivering academic services. To enhance the satisfaction of the learners, ISO 21001 prepares the teachers, authorities, and other administration heads. They are encouraged to check the latest requirements for different curriculums. This quality management protocol allows the institutions to exhibit their dedication to the leaders.

2. Image and loyalty - As learners are satisfied and their needs are fulfilled from time to time, they are encouraged to do more courses from the same institution. ISO 21001 is therefore a strategic element for strengthening brand image and customer loyalty.

3. Promotion of learning opportunities - With a proper quality management system, discrimination among students is lessened. Everyone gets the same opportunity to learn, grow, and explore their potential. ISO 21001 ensures that all the educational objectives and missions are aligned and equitable education is given to all. So that, every student must feel comfortable and encouraged.

4. Consistent improvement - Like any other quality management practice, ISO 21001 has the clause of continuing the systematic improvement of the educational quality management system. Through continual development and evaluation with relevant tools, gaps and errors in the academic sessions are identified. They are modified from time to time keeping the latest educational demand in consideration.

5. Harmonization of the national standards - ISO 21001 respects individual national standards for education and training. It helps to harmonize the standards within a global framework.

What are the fundamental clauses of ISO 21001?

Clause 1 to 3 - The Normative References

Clause 4 - Context of the organization/institution

  • Understanding organizational context and its impact on the system
  • Determining the scope of the system
  • Determining the roles, responsibilities, and requirements of the interested parties
  • EOMS or the management system for educational organizations

Clause 5 - Leadership

  • Leadership
  • Commitment
  • Policies
  • Organizational roles and responsibilities

Clause 6 - Planning

  • Risk assessment and identification of opportunities
  • Objectives and plans to meet them
  • Contingency planning for changes

Clause 7 - Support

  • Awareness
  • Competence
  • Relevant resources
  • Communication
  • Record (Documented)

Clause 8 - Operations

  • Planning and Control
  • Identification of the requirements for educational services and academic products
  • Design of pedagogy and development of educational products and services
  • Control of the externally provided procedures and other resources
  • Timely delivery of the products and services
  • Release of the services
  • Control of the non-conformance

Clause 9 - Performance evaluation

  • Monitoring/inspection
  • Analysis and evaluation
  • Internal audit
  • Management review

Clause - 10 Continual improvement

  • Corrective actions as per the nonconformity
  • Continual improvement through identifying the opportunities for corrections

Certification Process

The certification process is as follows:

Commitment - In the first stage, a trusted certification body is selected. The authority sets an audit date.

Pres-assessment - If the clients wish, an assessment before the two rounds of audits are done.

Stage 1 Audit - The scope of the management system is monitored and reviewed. The external auditors check whether internal assessments have been done from time to time or not. If everything passes each requirement of the standard, the auditors confirm the stage 2 audit. Only certified auditors are given the responsibility.

Stage 2 Audit - After processing the result of the stage 1 audit, the second round is conducted by the lead auditor. The personnel checks and gives the final approval only if all the clauses are effectively met.

Issuing the certification - With the successful completion of the two rounds of audits and assessment, the certification body issues the certification.

Surveillance Audits - Every certification lasts for 3 years. The external certification body organizes annual audit programs to ensure ongoing compliance.

Why Must You Contact Blue Wolf Certification For Achieving ISO 21001?

  • You meet 100% compliance
  • You get reliable customer service
  • Our certified and renowned auditors provide professional guidance
  • Our service is comprehensive - stage 1 & 2 audits, issuing certification, and surveillance audit
  • You get customized solutions to meet individual system needs
  • Our charges are within your budget

Frequently Asked Questions

1. What is the aim of ISO 21001?
To ensure learners’ needs are met and queries are solved from time to time. ISO 21001 aims to increase inclusiveness and equity in education. It helps academic institutions to reduce discrimination in education. The protocol given by the standard helps to increase the quality of the curriculums in terms of meeting students’ demands and providing them with enough opportunities to explore their creative sides.
2. What are the clauses?
● Clause 1 to 3 - Normative references
● Organizational context
● Leadership
● Planning
● Support
● Operations
● Performance evaluation
● Continual improvement
3. Do I Need Professionals To Achieve ISO 21001?
Yes. If you are unaware of the clauses of ISO 21001 and do not have a certified audit specialist, then you must hire reputed and certified agents to conduct the audits.
4. Do the audit specialists charge exorbitant amounts?
No, they do not. It depends on the size and type of the academic institution you own.
5. What is the validity period of ISO 21001?
Like every other ISO certification, ISO 21001 lasts for three consecutive years. It needs to get renewed after every 3 years.

Client Testimonials

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Firstly, on behalf of Adam and myself, we would like to thank you both very much for providing us with the support and service during our ISO accreditation and certification process.

Your professional and knowledgeable approach and support has been very much appreciated.

Adam

Mechpro

The experience was overwhelmingly really good.  I thought we were ready but there were some lightbulb moments. It was a logical process. The auditor was patient. We wanted the certification for areas of opportunity and we had many recommendations. I appreciated the audit.  I haven’t heard anything negative out of the process to date. It’s been good.

Tracey Costin

Affordable Staff

I’ve never been involved in auditing before. Completely new. Was not sure what to expect. The process was seamless.   There were some good recommendations.  I was made to feel comfortable. The process worked quite well. I’m feeling more than ready for the next audit. There was so much going on at the time of the audit that I just wanted to go back to the audit, it was more relaxing.

 

Eva Judge

Affordable Staff

“One of the greatest things that initially sold me on BLUE WOLF was your approach towards partnering, understanding, and treating us with respect towards where we are at in compliance with the standard.“
“I was nervous about it until we spoke on the phone in the premeeting. Once you started talking about your approach and your process I was sold. But to see it in real life and to see it actually come true was even more (…)”
After his first day of the audit: “I’ve been through so many audits you can’t even count. Your approach is by far superior than any other audit I’ve ever been through. The contrast was night and day. I’ve got some younger people who don’t have quite the same experience as I do, and their ability to feel like they could be participatory, have value and be respected throughout the process was outstanding. I have not made a better choice in picking a company to work with us in an audit process prior to you. You’re going to be here every year if I can help it. And if ownership changes and they want to do something different, I’ll fight to keep this process going because it has so much value.”

Joseph Shushok

Imerys

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Jama Morrison

Imerys, Quality Manager

If everybody could have an audit experience like this, more and more people would actually consider an ISO certification. Because so many people hear so many things about it, stressful myths, and everyone has a bad auditor experience from somewhere else. If more people could experience an audit this way, they wouldn’t have any reason to fear ISO.

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CHS Broadbent, National EMS Director

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Nick Maes

Automated Wellhead. Operations manager

“Blue Wolf has been great with providing us with clarity and direction so that our team can focus on the important aspects of our quality and safety management systems. What seemed like a very intimidating process to achieve ISO accreditation was made simple by Blue Wolf and their team. Their knowledge and our processes have added value and elevated our quality and safety program to another level. Thank you, Seth Shea, and the Blue Wolf team for a wonderful ongoing experience.”

Cynthia Sayer

Safety Administrator, Clark Bros, Inc.

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Andrew Stewart

Inks Production Engineer, NovaCentrix

“We completed our audit today with 1 minor non-conformance and 2 observations. I would highly recommend Blue Wolf certifications to anyone else your company is working with. Our auditor Seth was so personable, made the audit process as relaxed and comfortable as possible, made our staff feel comfortable talking to him, and he was very thorough in his findings. He makes you feel like you are working together, which is HUGE and really rare in a company/auditor relationship.”

Kerry Ashby

Senior Director, PEO/HR + Payroll Operations, Choice Employer Solutions, Inc.