QIC Global and Bluewolf operate as a single entity.
QIC Global and Bluewolf operate as a single entity.
Quality Management Systems
Manage the quality of your medical devices with the global standard - ISO 13485. Get certified to enhance the reliability of your products. Increase brand strength with customer trust. Hire us to get support for completing all the steps for a seamless accreditation.
ISO 13485 is the international quality management standard designed specifically for the medical device industry. It was originally published by the International Organization for Standardization in 1996. The fundamental aim was to set guidelines, policies, and requirements for maintaining a comprehensive quality control program to design and manufacture effective medical devices. The latest version was published in 2016. It harmonizes with the clauses and purposes of ISO 9001, the universal quality management standard. ISO 13485 is adapted to the 2008 process-based model version of ISO 9001. However, unlike ISO 9001, ISO 13485 offers a more descriptive, industry-based standard to comply with the regulatory terms and conditions for medical devices.
The standard has a basic “plan, do, check, act” format, which helps management maintain consistency in design, manufacturing, storage, distribution, installation, and disposal of medical devices. To implement the standard and get certified, the clauses of the standard need to be understood and met, including policies, procedures, but records as evidence of compliance. The clauses are designed with the aim of promoting patient safety.
An ISO 13485 certified company enjoys many benefits over non-certified competitors including customer confidence and trust. In some cases, ISO 13485 compliance and certification is a requirement for certain segments. Without certification recognition, it can be more difficult to compete. in addition, ISO 13485 certification increases the confidence level and the quality performance of the organization. Compliance to the standard prepares a company to understand customer requirements through awareness, stakeholder engagement, and leadership, thereby setting up an organization for more sales.
The medical device sector is increasingly competitive as the demand for devices is always high on the curve. If quality products are not delivered, the target market will soon shift to other vendors.
1. Improves credibility: An ISO 13485 company’s credibility internally and externally is improved when it produces high-quality medical devices, this is a key outcome of ISO 13485 compliance and certification. Management is improved with the implementation of quality management practices. Certification provides customers with evidence of ethical use, optimization of relevant resources, and good manufacturing procedures. Gradually, customers grow to trust the brand and brand loyalty is therefore strengthened. The result is more likely to be better margins and stable revenue. ISO 13485 can be a powerful marketing tool.
2. Improved management from evidence-based decision making: ISO 13485 upgrades management performance by generating awareness. They can focus on the quality goal with the production, design, supply, and installation of the mechanisms. Authorities can easily take decisions based on the data provided to them continually. The data allow them to make decisions based on real-time evidence and facts. Evidence-based decision-making helps to augment the modification process in the existing management system as well.
3. Continual improvement: The fundamental nature of the global quality management standard is to ensure that the system has enough opportunities for continuing improvement. ISO 13485 is no exception to that. The protocol helps to implement a streamlined framework that detects errors, ensures stakeholder commitment that leads to high-quality performance, and helps with strategic leadership.
4. Customer satisfaction: The primary goal of ISO 13485 is to enhance customer satisfaction. For that, the certification enables the companies to understand the expectations of the interested parties. When a company invests in customer preferences and values their emotions with the products, they automatically get energized for meeting their satisfaction level. ISO 13485 promotes such values and increases the confidence level to identify buying preferences. As a result, their needs are optimized with resource mobilization and effective operations.
5. Stakeholder proactivity: A company cannot succeed without stakeholder integrity and proactive involvement. Through leadership, commitment, and transparent communication, ISO 13485 prepares the stakeholders and interested parties to engage in decision-making. Consequently, every step is enhanced and effectively processed with the help of the systematic template provided by the global standard.
There are precisely five elements that justify the nature, role, and responsibilities of the ISO 13485 standard. To implement ISO 13485-approved system, a company must incorporate the following -
The most crucial element of the standard is implementing and maintaining a quality management system. The requirements for employing an effective QMS must be determined by the authorities. Besides, a risk-based approach to timely control the procedures is required too. The quality management process must work in a sequence. The interaction between the procedures is to be monitored, tracked and evaluated timely.
The second element is management responsibility or leadership and commitment. In terms of responsibilities, authorities should do the following -
In terms of resources, a company needs to acquire and maintain infrastructure, contamination control, human resources, technical element, and the work environment.
Product realization encompasses the design and implementation of quality requirements for the devices. The management must outline the work environment and define the process and the infrastructure. Also, employee qualification and training should be reviewed by the leaders as well.
The last element is demonstrating conformity. The management must be able to ensure that all the required measures have been taken to adhere to the regulatory terms and conditions.
The certification process is as follows:
Commitment - In the first stage, a trusted certification body is selected. The authority sets an audit date.
Pres-assessment - If the clients wish, an assessment before the two rounds of audits are done.
Stage 1 Audit - The scope of the management system is monitored and reviewed. The external auditors check whether internal assessments have been done from time to time or not. If everything passes each requirement of the standard, the auditors confirm the stage 2 audit. Only certified auditors are given the responsibility.
Stage 2 Audit - After processing the result of the stage 1 audit, the second round is conducted by the lead auditor. The personnel checks and gives the final approval only if all the clauses are effectively met.
Issuing the certification - With the successful completion of the two rounds of audits and assessment, the certification body issues the certification.
Surveillance Audits - Every certification lasts for 3 years. The external certification body organizes annual audit programs to ensure ongoing compliance.
See what our clients have to say about Blue Wolf
“We used Blue Wolf based on a recommendation. It was really about the sustained support that it sounded like they would be able to offer us as we not only sought to achieve our ISO certification but maintain it and make improvements and possibly explore other certifications from the ISO wheelhouse.”
Q: What would you say to those who are considering Blue Wolf for their ISO certification audit?
A: “I think Blue Wolf makes a great partner for not only getting but maintaining your ISO certifications. Our auditor was extremely knowledgeable and met us in the middle on a lot of things and didn’t just take us at face value, they also gave us commentary for improvement and gave us a lot of direction on how to continually improve instead of just moving through non-compliances or moving through things that were just adequate enough, and so that was very helpful.”
Q: What would be the reasons that you would recommend Blue Wolf to other people?
A: “The ease, the availability, and just kind of the speed and the response time that we got from them.”
Director of Operations, Integrity BioChem
“Blue Wolf was a fantastic auditor. I would absolutely recommend them for any ISO certification. Very, very easy to work with and communicated very well.”
“Our auditor was fantastic. Very, helpful, very informative, very understanding, and took the time to answer questions, and was very, very easy to work with. Very nice. I know sometimes, some of the auditors can be a little cold and short but our auditor was very fantastic and she just helped out a lot.”
“Blue Wolf’s service was fantastic. They really helped out filling in the little gaps that we didn’t know we had and just made the audit process very, very easy.”
“Blue Wolf streamlined the entire process. They were very easy to communicate with and work with, very cordial, and just an all-around good experience.”
Quality Manager, Unity Tactical
“We chose Blue Wolf as a recommendation from Compliancehelp and we found the process to be as smooth with Blue Wolf as it has been with our consultant.”
“We worked with Seth from Blue Wolf as our auditor, and I’ve maintained dialogue with him for future audits. The support that we obtained from Seth because it was a newer accreditation was absolutely fantastic.”
“The service provided by Blue Wolf has been second to none. The open communications, the information that’s given to us, the whole process is explained from agenda being set throughout the audit, to the close of the audit, and the issuant of the certification.”
“I’d simply say go for it because they worked hand in hand with our consultant at the time. Going forward, I’ll be using them for this year as well.”
“Absolutely recommend Blue Wolf. The service that they provided was excellent. Going forward, because we’re a global business, as we go to search for accreditations across other areas of the globe, we’ll be utilizing Blue Wolf for the certification requirements.”
Quality Manager, Lowe Rental
“I found Blue Wolf to be the Cheapest and most experienced in my eyes ‘cause all of the price ranges were higher than Blue Wolf, so I stuck with Blue Wolf. Their quality was very high as well.”
Q: What would you say to those who are considering Blue Wolf for their ISO certification audit?
A: “They’re gonna get the most bang for their buck out of it. They’re gonna charge the cheapest out of the other companies and give you a high standard of quality work.”
CEO, Alvarez Wind Energy Services LLC.
“Would give them a 10 out of 10 and would highly recommend them to anybody looking to get ISO certification in the future.
The audit was very very smooth.
The day one audit was helpful, because although there weren’t any findings made he did make some recommendations to our QMS and our on-time delivery matrix which we incorporated on that same day, once again with Lee’s help We updated our QMS same day, got it to the auditor and he was very happy to see the changes we had made, even though they weren’t going to be any findings they were just recommendations, I think it did smooth the process through.
Seth was fantastic, very easy to work with, once we got through the time zone issues, very professional, knew what he was doing, knew where to look, and I assume he knows where the holes typically are. He also made a lot of accommodations to where we are in the world and helping us getting that certification.”
President, Electrical Contact International
“We were very happy with the service, and I would definitely recommend them for anybody who is looking to gain ISO accreditation.
The auditor was very knowledgeable, very understanding, very helpful.
It wasn’t just a scrutiny of your documentation and processes, it was actually a helpful process, constructive in the feedback that was given.
The auditor was very professional throughout the whole process. Very punctual, always on time, ready to go.
Was again open and honest about the whole process, so myself and business partner knew exactly what to expect for each day for each part of the process.
Yes, I would recommend Blue Wolf. They were very professional throughout the whole process. The auditors were very knowledgeable and helpful and made the whole process of the ISO external audit very easy and comfortable, and we would definitely recommend for anyone looking to gain ISO accreditation.”
Founder, Elite Wind.
It’s a very great experience. She (Tanya) helped me a lot and she explained a lot. If there is something that we might need to improve on, she will explain in a very detailed way. It’s a very smooth and very clear process. Definitely recommended.
CEO, HQS Automotive.
Our experience has been that this process in working with the auditors has shown us more ways to improve internally than what we expected
Founder, Art Advertising
One of the best business decisions I think we’ve made in the entire time we’ve been here in the company.
Founder, Art Advertising
When we first started the process of looking at the standard, we were afraid we would have to force our company into a new way of doing almost everything in doing our business. And we were very pleased to find out that the standard was meant to fit how we already were doing things. And Blue Wolf and Seth really helped us in the audit to not feel so intimidated by it, but to understand it, yes that the way we are doing it does fit the standard, and instead of just criticizing where we were coming short, he gave us advice and suggestions on how the standard is actually meant to be used, to improve how we are doing things, not to force us into a certain way of somebody else doing it.
Our experience has been that this process in working with the auditors has shown us more ways to improve internally than what we expected, and we would recommend going through this for anybody that’s considering it.
Founder, Art Advertising
After a lot of research and careful review of our options we chose to work with Blue Wolf, and we know now that we made the right decision. It’s been a great process, and I would recommend to anyone that is considering ISO 9001 to at least have a conversation with them. I don’t think you would regret it at all.
At the very beginning of this process, I think we can safely say we were very nervous about it and apprehensive about doing it. After our auditor Seth Shea arrived, we realized again what a great decision we made. He’s made this process way much easier than we thought it might be, not as scary. And the insight he’s given us, and the observations and suggestions has been one of the most… really one of the best business decisions I think we’ve made in the entire time we’ve been here in the company.
Founder, Art Advertising
Firstly, on behalf of Adam and myself, we would like to thank you both very much for providing us with the support and service during our ISO accreditation and certification process.
Your professional and knowledgeable approach and support has been very much appreciated.
Mechpro
The experience was overwhelmingly really good. I thought we were ready but there were some lightbulb moments. It was a logical process. The auditor was patient. We wanted the certification for areas of opportunity and we had many recommendations. I appreciated the audit. I haven’t heard anything negative out of the process to date. It’s been good.
Affordable Staff
I’ve never been involved in auditing before. Completely new. Was not sure what to expect. The process was seamless. There were some good recommendations. I was made to feel comfortable. The process worked quite well. I’m feeling more than ready for the next audit. There was so much going on at the time of the audit that I just wanted to go back to the audit, it was more relaxing.
Affordable Staff
“One of the greatest things that initially sold me on BLUE WOLF was your approach towards partnering, understanding, and treating us with respect towards where we are at in compliance with the standard.“
“I was nervous about it until we spoke on the phone in the premeeting. Once you started talking about your approach and your process I was sold. But to see it in real life and to see it actually come true was even more (…)”
After his first day of the audit: “I’ve been through so many audits you can’t even count. Your approach is by far superior than any other audit I’ve ever been through. The contrast was night and day. I’ve got some younger people who don’t have quite the same experience as I do, and their ability to feel like they could be participatory, have value and be respected throughout the process was outstanding. I have not made a better choice in picking a company to work with us in an audit process prior to you. You’re going to be here every year if I can help it. And if ownership changes and they want to do something different, I’ll fight to keep this process going because it has so much value.”
Imerys
I’ve never been a part of one of these. I have learned absolutely so much. It was a privilege to be a part of this. I don’t ever want to experience an audit a different way.
Imerys, Quality Manager
If everybody could have an audit experience like this, more and more people would actually consider an ISO certification. Because so many people hear so many things about it, stressful myths, and everyone has a bad auditor experience from somewhere else. If more people could experience an audit this way, they wouldn’t have any reason to fear ISO.
CHS Broadbent, National EMS Director
I’ve seen some really bad crap auditors. Even I learned a whole lot from what we just went through with Seth that I didn’t even understand about the standard before.
Automated Wellhead. Operations manager
“Blue Wolf has been great with providing us with clarity and direction so that our team can focus on the important aspects of our quality and safety management systems. What seemed like a very intimidating process to achieve ISO accreditation was made simple by Blue Wolf and their team. Their knowledge and our processes have added value and elevated our quality and safety program to another level. Thank you, Seth Shea, and the Blue Wolf team for a wonderful ongoing experience.”
Safety Administrator, Clark Bros, Inc.
